Western Logistics is well advanced in constructing new facilities at all of its locations, and will continue this program until every terminal is purpose-built. Well-designed and modern warehouses and trailer yards allow us to function at high efficiency and attract superior personnel. The buildings also allow us to do "whatever it takes" to satisfymost client needs on even large projects, short-, medium- and even long-term, as the needs arise -- without much pre-notification. General freight carriers, or truckload carriers, cannot provide a similar service. You and your client will be treated efficiently and politely, whether it involves one box or five trailer loads, all at moderate cost compared to public storage.
Frequently Asked Questions about Storage
Q: Does the fact that Western Logistics is building these new buildings mean that we're paying too much for our services? I don't want to pay for your buildings.
A: That’s a bit like a customer telling McDonald’s they don’t want to pay all the stores they're opening. The buildings are what make our services competent and efficient. Our own buildings, believe it or not, actually cost less than those we rent, and they work far better because we design them for the intended purpose. We re-invest almost all available after-tax profit into our building fund to continue this program, assuring customers of ongoing service capacity, and employees of a bright future and job security.
Q: Why did Western Logistics decide to approach business differently from every other less-than-truckload carrier?
A: That’s because we think of ourselves more as a furniture operation, not a trucking company. Of course, we use trucks in the conduct of our business, but our mentality is that of furniture people, and their needs and expectations. This involves creating options.
Q: Give me some examples of what you mean by options.
A: One of the compelling features of Western Logistics since its inception was our policy of “seven days free storage,” and delivery by appointment. It's hard to over-stress the value of those features, as it allows time for you to organize incoming orders, to match up orders to each other, and to accept delivery at a time convenient to you. This was a radical departure from normal carrier practices. When combined with the vaunted Arrival Notice system, which provides detailed notice of incoming shipments while en route, it's obviously a huge factor in systematic planning. Another example of options is our policy of site delivery, where we can basically put into the hands of your installers an entire project, when and where you want it, in perfect condition, without you ever seeing or touching a carton. This was also a radical innovation, as yet unmatched in the industry.
Q: Do these practices not add a lot of cost to your operation?
A: In fact, they create efficiencies for Western Logistics, too. Instead of running around with every single incoming shipment, we can organize ourselves intelligently while satisfying your requirements. Ultimately, we see that a suitable menu of logistics services will allow you to reduce or even eliminate your own warehouse facility. These mutually beneficial services can create symbiotic lifetime relationships in business.